Our goal is to make returns straightforward. Please contact DMP before sending an item back so we can understand the issue and provide the correct next steps.

Requesting a return

Contact us with your order number, the name used at checkout, and a clear description of the issue. Photos may help us review the item and respond more quickly. Please wait for instructions before shipping or handing an item over.

Item condition and packaging

Keep the product, accessories, and packaging together while your request is being reviewed. Do not alter, repair, or discard the item before speaking with us.

Refunds and exchanges

Available resolutions depend on the order and the circumstances. DMP will confirm any approved return, exchange, or refund arrangement and explain the next steps directly. Refund timing may depend on the payment provider after processing.

Questions

For help, contact DMP with your order details. Please review our Delivery & Pickup and Payment information for related questions.